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    Warranty, Return, & Exchange

     THE POINT6 PROMISE

    All Point6 socks are Guaranteed for Life. 

     

    SATISFACTION GUARANTEED. PERIOD.

    At Point6, we thrive on your happiness. WE know that merino is the world’s best next to skin fabric, but we want YOU to know that too. All apparel and accessory products are fully warranted against manufacturing defects including materials and design with a Limited Lifetime Guarantee. If your Point6 products fail due to a manufacturing defect, we will gladly exchange or replace your item, at our discretion over the life of your product. If you have used your product for less than six months and are not satisfied with its fit or performance, you may return your item for an exchange or replacement.

     

    For all exchanges or returns, click on the form below. Only one form is needed per customer request.

     

    Warranty, Exchange and Return Form

     

    Point6 Apparel Limited Lifetime Warranty covers:

    • Satisfaction of performance of apparel products within first six months of use

    • Manufacturing defects over product’s life

    • Wear beyond what is considered normal with proper use and maintenance 

     

    For all returns, Point6 does not cover damage resulting from:

    • Damage caused by accident

    • Improper care(including moth/insect damage and improper washing)

    • Negligence

    • Excessive beyond normal wear and tear

    • The natural breakdown of colors and materials over extended time and use

    • Alterations, including embroidery, removed labels, and 3rd party tailoring

     

    If you would like to submit a warranty claim, please click below to submit your request. Only one form is needed per customer request.

    Warranty, Return and Exchange Form

     

    Once submitted, you will receive a detailed email with instructions regarding where to send the product. Once we receive your case, we’ll make sure you get taken care of right away! Please review ourFAQ page for helpful tips and always feel free to call us directly with any questions at 970-871-1055. Charges for shipping and insuring packages to Point6 are the customer’s responsibility. Please retain your tracking number as we are not able to cover lost packages.

    International consumers, please contact Point6 customer service for warranty instructions: info@point6.com or 970-871-1055.