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We believe that our merino products are the best there is, and we want to prove that to you. All Point6 products are guaranteed for life, meaning, if you are not satisfied with the comfort, performance, or longevity of your Point6 socks, apparel, or accessories; we will ensure that you are taken care of. That is our promise to you.
Refund or Exchange Policy
We want you to have enough time to try on and ensure that your Point6 socks or apparel are exactly what you were hoping for. If you are dissatisfied with the fit, finish, or feel of any Point6 product within 30 days of purchase and the item has the original tags attached and original packaging, we will send you a full refund. After 30 days we will issue store credit at our discretion.
Within 30 days - Full refund or exchange
After 30 days or without tags and packaging - Refund at Point6 discretion
To initiate a return or exchange please visit our portal by clicking here
If you are unsatisfied with our Point6 products, we want to hear why. Did you have a quality or comfort issue? Did our durability not live up to your expectations? We want your feedback because we know that our customers are what make us great, and your insights help us grow and improve our products moving forward.
What the Point6 Promise covers
Problems with fit or comfort
Quality control issues
What Is Not Covered
A lot of brands have lifetime guarantees and it seems like they all mean different things. We too have a limit to what we can take responsibility for. This does not mean we will not work with you given varying circumstances; we know that life happens, but we do have to set some guidelines.
What the Point6 Promise does not cover
Damage due to pets, insects, or wild animals
Moth damage from improper storage
Lost or stolen products
Improper care or washing
We try to keep things simple, to file a warranty claim just follow these 4 steps.
Simply fill out our warranty claim form, you can use one claim form for multiple claims.
Someone from our customer service team will contact you within 10 business days with the next steps for your claim.
We will then issue a credit, refund, or exchange based on your situation.
Don’t worry, we will still take care of you. If you cannot access our warranty claim form, just give us a call at 970.871.1055 and chat with someone from our customer service team. We will do our best to get your Point6 goods warrantied regardless of where you might be.
We try to take care of all our warranty claims within 10 business days, but during our busy times (December & January) it can take longer, but we will do our best to get you taken care of ASAP. We appreciate the understanding that sometimes good things take time.
Unfortunately we cannot replace every lost, stolen, or dog chewed sock; and we are unable to sell or send out single socks from a pair.
Yes, please do. It is easier and faster for us to process all of your claims at one time. You will notice on the warranty claim form that there is an "Add Product" button in order to list multiple Point6 products within the same warranty claim. Please list everything you would like to include in your claim, and ensure that there are pictures for each item as well.
No, we trust our customers and our products. Regardless of how you received your Point6 goods, we will honor our lifetime guarantee. If you need to figure out which socks you have, just flip the cuff inside out and there will be a descriptor stitched into the sock itself.
Absolutely not. In most cases we will be issuing a credit to our website for the replacement value of the warrantied product. You are free to use that credit in whatever way you would like.
Moth damage is something that has always plagued wool garments. Fortunately there are tricks to prevent finding your beloved Point6 goods from becoming holey.
After a long trip outdoors, inspect all items for insects and larvae. Larvae can live inside tubes made from the fiber, so take your time and use a flashlight if need be to track down any hitch hikers.
If you find insects or larvae, you can dry clean the garments or put your them into the freezer for 2 weeks to kill any potential larvae from hatching.
For long term storage, put garments in airtight and clean containers to ensure nothing is hiding inside the container itself.
Yes, we do honor our Point6 Promise regardless of where you might be in the world. However, with warranty claims outside of the continental US, the customer is responsible for all fees, duties, and taxes associated with shipping the replacement products. The process for international warranties is the same. Please fill out our warranty form and we will contact you with further instructions.
The Point6 Promise is about your satisfaction. We truly believe that we make some of the best merino goods in the world, which is why we are willing to have a policy that guarantees our products for the entirety of their life cycle. That said, everything has a limit, and we reserve the right to make exceptions or impose further restrictions with respect to our guarantee if we believe that an individual or entity is misusing, abusing, or taking advantage of the Point6 Promise.