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    Frequently Asked Questions

    Warranty & Returns

    You can read our warranty policy here

    Point6 socks are guaranteed for life! If for any reason you are unsatisfied with your purchase please submit a form and we’ll get you taken care of!
    For all Point6 apparel, we offer a “First Try” policy. If your purchased item does not fit you properly, you may return or exchange it within 30 days of purchase. Any subsequent purchases are not eligible for returns or exchanges and will be considered final sale. We also offer a 1-year manufacturer's warranty on all Point6 apparel. Please see our Warranty and Return page for more information. If you purchased internationally through a distributor, please contact your distributor to ask about their return policy. Canadian consumers, please contact Point6 customer service for warranty instructions: info@point6.com or 1-970-871-1055

    General

    Point6 is headquarted in Steamboat Springs, Colorado. All of our socks are made in the USA.

    Please call us toll free at 877-949-9665 or locally at 970-871-1055. We are open 8:00am – 5:00 pm MST - Monday through Friday.

    Please note that our office is closed on the weekends and holidays.

    Email us at info@point6.com or send physical mail to 1120 S. Lincoln Ave, Unit F Steamboat Springs, CO 80487.

    Point6 is named after keeping your body temperature at the optimal 98.6 degrees Fahrenheit. Merino wool moves moisture and is thermo regulating.

    Yes! Please email info@point6.com to confirm your eligibility for this program and gain access to a generous discount on Point6 merino wool apparel purchased at www.point6.com.

    Product Information

    We make Point6 products to last. From the sourcing process to the production process, we build our apparel to have a long and adventurous life. You can also help prolong the life of your Point6 merino products by following some simple laundering and storage tips!

    Care Instructions for long lasting Point6 garments and socks:

    - Always wash wool in cold or cool water

    - Use mild detergent

    - Dry on low heat (yup, it’s safe)

    Storage instructions to keep the moths away:

    Since food stains and body odors can be attractive to moths, we recommend that you clean all wool garments before packing them away or storing them. Moths are at their most active in the spring and summer months so take extra care to seal clothing in vacuum bags, ziplock bags, or containers with airtight lids. For further protection, you can line these spaces with anti-moth paper or cedar draw liners. However, we do not recommend applying any moth repellent directly to the garment. 

    See our size chart.

    Each product page shows the exact wool, nylon and spandex content percentage. We use compact spun merino wool in all of our socks as we love the natural benefits of merino wool. We add nylon to high wear areas for the best durability. We add spandex to create the best fit.

    Order Information

    All domestic orders over $75 qualify for FREE FedEx 2Day Delivery or FREE USPS Priority shipping. We ship all other orders via FedEx 2Day Delivery, at $11.95, (no P.O. Boxes please), USPS Priority Mail at $10.25 within 5-9 business days, or USPS First Class Ground at $5.25 for qualifying orders (must be under 1 pound). Please keep in mind FedEx and USPS do not deliver on New Years Day or Christmas Day.

    Our small but mighty warehouse team will ship your order the very next business day. Our warehouse is located in Roseville, GA and ships Monday-Friday, holidays excluded.

    Keep in mind that our warehouse is closed the following dates for 2022/2023 and is not open on weekends:

    Nov. 24th- Thanksgiving Day

    Nov. 25th

    Dec. 23rd

    Dec. 26th

    Jan. 2nd, 2023

    April 10, 2023

    May 29, 2023

    July 4, 2023

    Sept 4, 2023

    Nov 23, 2023

    Nov 24th, 2023

    Dec 22, 2023

    Dec 25th, 2023

    We can take your international order on our website, over the phone or by email. For online orders, shipping will be calculated at checkout. Free shipping is available to certain Canadian provinces on orders over $250. Please note, customer is responsible for all applicable duties and taxes. For questions on international shipments please call 1-970-871-1055 or email info@point6.com.

    Of course! Purchase an electronic gift card for friends and family and it will be emailed to you the next business day.