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    Warranty, Return & Recycle

    Covid-19 Update, May 27, 2020

     

    While our online store and shipping is fully operational, we are experiencing disruptions to our normal warranty response times. We appreciate your patience and please remember you can always reach a customer service representative by emailing info@point6.com.

    Point6 socks are guaranteed for life!

    If for any reason you are not satisfied with your socks, want to return a pair or want to recycle and re-purpose a pair at the end of its life, please submit this form.

    Once submitted, you will receive a detailed email with instructions regarding where to send the product. Once we receive your case, we’ll make sure you get taken care of right away! Please review our FAQ page for helpful tips and always feel free to call us directly with any questions 877-949-9665.

    Point6 Base Layers Satisfaction Guarantee: Our Base Layers easy return policy makes it simple to return unworn Point6 base layers. If you are not 100% satisfied with your base layers within 30 days of purchase, send them back to us, no questions asked. You will need a receipt or proof of purchase. Please fill out a warranty form to begin the process.

    Base Layers Warranty: Point6 Base Layers will keep you warm and happy on your adventures for years to come. Up to a year after purchase if your base layer has manufacturer defects outside regular wear and tear, please fill out a warranty form to begin the warranty process to receive the same product as a replacement. You will need a receipt or proof of purchase. 

    What's Not Included in Warranty Coverage

    • Damage due to misuse, abuse, negligence, accidents, or pet damage
    • Excessive wear and tear
    • Missing or defaced labels
    • Improper care (including moth/insect damage and improper washing)
    • Alterations, including embroidery, removed labels, and 3rd party tailoring
    • Products without a dated purchase receipt
    • Products purchased used or from an unauthorized seller (Amazon Warehouse Deals, eBay or thrift shops, etc.)

     

    Our products are created to be exceptional in quality, consistency, performance and style.  We are never willing to sacrifice the quality of our product to save a dime or an hour. That's why we offer guarantees to match … we believe in our products. 

    Return: We offer FREE hassle-free returns, because we understand the importance of easy shopping.

    Recycle: We are constantly evaluating the life cycle of our products from beginning to end.  From sourcing our raw materials, care of the animals and care for the farmers, to creating efficiencies in manufacturing processes and recycling efforts, we strive to take better care of our customers and make products that positively impact our world. That's why we have found a way to recycle Point6 socks into homeless relief blankets. Reduce, Reuse and Recycle!