Where is Point6 located?
Point6 is headquartered in Steamboat Springs, Colorado. All of our socks are made in the USA.
How can I contact Point6?
Please call us toll free at 877-949-9665 or locally at 970-871-1055. We are open 8:00am – 5:00 pm MST - Monday through Friday. Please note that our office is closed on the weekends and holidays. Email us at email@example.com or send physical mail to 1120 S. Lincoln Ave, Unit F Steamboat Springs, CO 80487.
What is your return policy?
Point6 socks are guaranteed for life! If for any reason you are unsatisfied with your purchase please submit a form and we’ll get you taken care of!
Point6 Base Layers carry a 30-day satisfaction guarantee policy and a 1-year manufacturer's warranty. Please see our Warranty and Return page for more information. For pro orders, all sales are final - no refunds/exchanges.
How do I care for my Point6 products?
Point6 socks & garments are machine wash and dry-able! We recommend that you use a gentle and cold water cycle when laundering. Don't bleach. Tumble dry on low. And use a warm iron when necessary. Our 100% merino garments will shrink less than 5% after their first wash and dry cycle and then become stable. We have accounted for this in our measurements as indicated by our size chart.
How will my order be shipped and how much will it cost?
All orders over $75 qualify for FREE FedEx Home Delivery shipping. We ship all orders via FedEx Home Delivery, $9.95, delivered by FedEx within 5-9 days (No P.O. Boxes please All orders over $150 quality for free expedited shipping.
Can I ship an order internationally?
We can take your international order over the phone, email, or directly through our website. For international shipments please call 877-949-9665 x305.
Do you sell gift cards?
Of course! Purchase an electronic gift card for friends and family and it will be emailed to you the next business day.
What size sock do I wear?
What are the content percentages in Point6 socks?
Each product page shows the exact wool, nylon and spandex content percentage. We use compact spun merino wool in all of our socks as we love the natural benefits of merino wool. We add nylon to high wear areas for the best durability. We add spandex to create the best fit.
What does Point6 mean?
Point6 is named after keeping your body temperature at the optimal 98.6 degrees Fahrenheit. Merino wool moves moisture and is thermo regulating.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
PO Box 882223
Steamboat Springs, Colorado US
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Info@point6.com or by mail at
[Re: Privacy Compliance Officer]
PO Box 882223 Steamboat Springs Colorado US 80488