FAQ

How can I contact point6.com?
by e-mail: info@point6.com, by phone: 877-why-wool (877-949-9665)

What Is Your Return Policy?
if for any reason you are dissatisfied with our products we will be happy to offer an exchange or a full refund of the product cost. Request must be within 60 days of purchase. contact 877-why-wool for further information.

How Do I Return My Order?
contact 877-why-wool for further information.

How Do I Get Free Shipping?
all orders over $50.00 qualify for free shipping via fed ex ground.

What Is Your International Shipping Policy and rates?
contact 877-why-wool for information about shipping internationally.

How do I know your shopping cart is safe?
as you can see from the "McAfee SECURE" badge at the bottom of this page, we take security seriously. our website is tested daily for security problems and our shopping cart uses industrial strength encryption to ensure your credit card number and personal information are kept secure.

How Much Does Shipping Cost?
standard fed ex ground costs $7.95. second-day service is an additional $7.50. all orders over $50.00 qualify for Free shipping via fed ex ground. expedited shipping service for orders over $50.00 is $7.50.

What if I don't see my question?
contact us at info@point6.com so we can be of assistance.

How do I determine my size?
refer to size chart on the product pages of the website.

How do I update my account information?
you can use the "my account" link at the top of the page to change your contact information, password, shipping address, and other account information.

What is your privacy policy?
we simply will not share or sell your information to any outside interests... ever!

How do I get a point6 van to my event?
contact the field marketing representative in your area. see the events link on the website for your representative's contact information. otherwise, e-mail us at info@point6.com or call 877-why-wool for more information.